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Skip search results from other journals and go to results- 3 Journal of Medical Internet Research
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Li and Guo [12] constructed a set of online medical service quality indicators for public hospitals in China from the perspective of online and offline integration. The primary indicators and their weights are outcome quality (0.34), process quality (0.26), structure quality (0.22), and integration quality (0.18). Despite the rapid expansion of internet hospitals, existing evaluation frameworks primarily assess service quality and patient satisfaction.
J Med Internet Res 2025;27:e72931
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