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synchronous video consulting services (using video-based conferencing via website- or app-based formats)
Papers published from 2009 (this being the earliest date of publication identified in a previous systematic review)
Exclusion criteria
Papers where environmental impact was not assessed
Papers reporting telephone and synchronous video consulting services established or routinized in mainstream health care settings
Papers reporting exclusively pilot or partial video consulting services
Papers reporting web-based e-consulting
J Med Internet Res 2023;25:e44823
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For further details on the varied UK context, see Shaw et al [43].
The aim of this study was to draw lessons from 4 NHS organizations on how information infrastructures shaped, and were shaped by, the rapid scale-up of video consultations during COVID-19. Our research question was, “How did information infrastructures shape, and become shaped by, the rapid implementation and scaling-up of video consultations during the pandemic, and what does this mean for scale-up and sustainability going forward?”
J Med Internet Res 2022;24(11):e42431
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In these early months of the pandemic, politicians, policymakers, and the lay press across different countries and regions all emphasized the role of new modalities such as video and e-consultations in this unprecedented service change [29-33]. But despite this focus on the novel, the reality in most countries was that most remote consultations—especially in primary care—occurred using the old-fashioned telephone [34-38].
J Med Internet Res 2021;23(10):e31374
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Companion devices were also mentioned as providing opportunities for enhanced video consulting, including “an e-stethoscope, vital signs monitor, and dermatology camera, but also the e-electrocardiograph and ultrasound probe” [41].
J Med Internet Res 2021;23(1):e23775
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Summary of the four clinical settings in which video consultations took place.
a A&E: accident and emergency.
b VOCAL: Virtual Online Consultations-Advantages and Limitations.
c OTQS: Oxford Telehealth Qualitative Study.
We collected data over 30 months (VOCAL, 2015-2017; OTQS 2016-2017). The data sources are summarized in Table 2, with further details below.
Our dataset consisted of 37 video recordings of consultations (Table 2) from the VOCAL and OTQS studies.
J Med Internet Res 2020;22(5):e18378
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