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During peak hours, pretriage waiting tends to be prolonged and unpredictable [2-4], representing one of the main factors contributing to ED overcrowding [5,6]. An extended waiting time in the ED has been associated with increased morbidity and mortality rates [7,8].
Recently, based on the experience in other industries [9], there has been research interest in the use of self-service technologies (SSTs) such as kiosks [10] in the ED setting.
JMIR Mhealth Uhealth 2024;12:e54642
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Overcrowding of emergency departments (ED) and hospitals is a concerning problem in many countries and is associated with increased mortality, delays in the initiation of critical care and dissatisfied patients and health care workers [1,2]. The causes of overcrowding are multifactorial, such as a large and growing supply of patients due to ageing, and insufficient capacity in hospitals due to personnel and resource shortages.
JMIR Cardio 2023;7:e51375
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