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Mitigating Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: Exploratory Mixed Methods Experiment

Mitigating Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: Exploratory Mixed Methods Experiment

The advice was designed so that it would be considered harmful if acted on, given the context of each task (as judged by clinicians in the study by Bickmore et al [11]). The queries, paraphrases, and CA advice were all taken verbatim from the study by Bickmore et al [11], as spoken by the study participants or commercial CAs (Siri, Alexa, or Google Home). Tasks and CA responses used in this study. a CA: conversational assistant. b T: task.

Timothy W Bickmore, Stefán Ólafsson, Teresa K O'Leary

J Med Internet Res 2021;23(11):e30704